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Customer Service

Return Policy

Customers can check for the store where they can return their purchased goods by reaching out to customer care. Our customer care associates are reachable on call at 18003453684, between 8:00 AM & 10:00 PM on all days  All returns will be accepted at the store from where the order was delivered.

Return of goods is to be accepted basis the return criteria for various type of goods as mentioned below in case the packaging is open/damaged, no Exchange / Return will be made.

Exchange of products will be entertained within seven days from the date of sale

Products on Promotion & offers to be returned in full.  Part returns are not allowed. Example If  buy 2 get 1 free available on certain products, then entire products to be returned

Exchange shall be entertained for unopened packs only. Unsealed packages will be considered only in case of quality related issues within 24 hours from the time of delivery Once return is accepted, the customer BuyDrinkz’s wallet will be credited with money equivalent to the value of the returned products. No refund of cash will be entertained for returns. Money transferred to BuyDrinkz’s wallet in lieu of returned goods will be valid for 30 days from the date of refund

Refusal Policy

‘No questions asked’ refusal policy is followed. The delivery boy will take back all products refused by the customer at the time of delivery

Refund of payment policy

Return of goods

  • Cash- Money will be credited to BuyDrinkz’s wallet
  • Prepaid- Money will be credited to BuyDrinkz’s wallet 


  • Cash- The price of the product will be deducted from the total bill and balance will be collected from the customer 
  • Prepaid- Money will be credited to BuyDrinkz’s wallet

Non Fulfilment

  • Cash- The amount of money for non-delivered products will be deducted from the bill and revised amount will be collected
  • Prepaid- The money will be refunded to the original source of payment


Shipping Policy

PSL strives to deliver all products purchased through its website ‘BuyDrinkz.com’ in excellent condition and in fastest possible time. PSL provides Three Day Delivery, Same day delivery and scheduled delivery as detailed below:



Shipping Speed


Shipping charges

Standard Delivery

Three Days

All Orders

Rs. 50 / Item

Express Delivery

Same Day

Eligible for Orders Placed before 8 p.m.

Rs.75 / Item

Scheduled Delivery

As Scheduled by you (upto 15 Days)

All Oders

Rs. 100 / Item


How do I avail Standard/Express/Scheduled Delivery?

The Standard, Express and Scheduled Delivery options are available at checkout only if your address is eligible for delivery service. To avail the delivery services, you need to select the option of as may be applicable, during checkout. If your address is eligible for (i) Standard Delivery service, then your order will be delivered within Three Business Days; and (ii) Express Delivery service, then your order will be delivered within few Hours Same Day of Order Confirmation; (iii) Scheduled Delivery service, then your order will be delivered on the date and time selected by you. It may be noted that any orders placed after 8 p.m. on a particular day will be deemed to be placed on the next day and the timeframe for Standard/Express Delivery service will be calculated accordingly.


What are the terms and conditions for availing Standard/Express Delivery service?

The option of availing Standard/Express Delivery service is subject to the following terms and conditions:

  • The delivery service option is available only for items eligible to be delivered under this service;
  • All Delivery service is available only in Kolkata;
  • To receive your order within the delivery time, you need to select the respective delivery option during checkout;
  • Large and bulky orders do not qualify for delivery service even if the area from which the order is placed is eligible for such service;
  • The delivery guarantee applies to attempted delivery by the promised date. PSL will not be responsible to provide delivery if the customer is not present at the delivery address to take the delivery; and
  • On Saturdays, deliveries are not to establishments like offices, which might be closed.


On which days do you not deliver?

The products are delivered only on business days. We do not deliver the products on Sundays and public holidays viz. Holi, May Day, Ramzan, Independence Day, Ganesh Chaturthi, Gandhi Jayanti, Dussehra, Diwali,Christmas, New Year's day etc.. and on days of ‘Bandh’

Do you deliver products outside Kolkata?

No, presently we only deliver the products in Kolkata. We do not deliver the products in any other city, at this point.